ClueMart Terms of Use

4.1. Organisers

• Can create and manage market listings (dates, locations, participation rules, fees)
• Review and approve/reject stallholder applications
• Manage visibility, descriptions, and communication tools
• Must maintain accurate and current event information

4.2. Stallholders

• Create vendor profiles including products, photos, and business info
• Apply to markets and pay fees via integrated payment tools
• Communicate professionally with organisers and users
• Indicate availability for external events (schools, corporates)
• Are solely responsible for content accuracy and legality

4.3. Dual Role Users

• Users may operate as both market organiser and stallholder, but all actions are tracked separately.

4.4. Visitors

• Anonymous guests may browse public content but cannot interact
• Visitors (e.g., contest participants) must provide limited data (e.g., email, first name, last name)

All data collection is limited to stated purposes per our Privacy Policy.

4.5. Partnership Program

ClueMart allows registered Users to apply for participation in the official Partnership Program. Partners are Users who provide value to the market community through charitable contribution (“Heart Partners”), professional services (“Support Partners”), or media exposure (“Media Partners”). Each Partner category receives specific visibility or benefits as described in the Partnership Policy. Becoming a Partner requires an active User account and does not modify any obligations described in these Terms of Use. ClueMart supports multiple user roles to promote community engagement and platform diversity.

5.1. Platform Role and Content Moderation

ClueMart operates as a digital platform and intermediary only. ClueMart is not a regulatory authority and does not perform comprehensive or prior legal review of all user-generated or advertising content published on the platform. The presence of any content on the platform does not constitute approval, verification, or endorsement by ClueMart.

If ClueMart becomes aware of content that is allegedly unlawful, infringing, or otherwise inappropriate, ClueMart may, at its sole discretion, restrict, remove, or disable such content. Where ClueMart receives a valid notice, court order, or binding decision from a competent authority requiring the removal or restriction of specific content, ClueMart will comply with such decision without delay. Except where required by law, ClueMart is not obliged to proactively monitor or investigate user-generated or advertising content.

5.2. Verification and Compliance Checks

ClueMart reserves the right to request reasonable information or documentation from Users to verify compliance with applicable laws, platform policies, eligibility requirements, or representations made on the Platform. Failure to provide such information within a reasonable timeframe may result in suspension, restriction, or termination of access to the Platform.

5.3. You agree to use ClueMart only for legal, fair, and constructive purposes.

Permitted activities include:

• Browsing markets and stallholder listings
• Creating, joining, and managing markets or stallholder profiles
• Participating in official promotions or giveaways
• Purchasing subscriptions or advertising placements
• Communicating respectfully via built-in messaging

Prohibited behavior includes:

• Uploading false, deceptive, or illegal content
• Harassment, abuse, discrimination, or intimidation
• Impersonation or identity theft
• Violating intellectual property or third-party rights
• Disrupting ClueMart services, systems, or infrastructure
• Using bots, scripts, or automation to interact with the app
• Promoting scams, pyramid schemes, or unlicensed commercial activity

5.4. Content Standards and Enforcement

Violations may result in warnings, content removal, account suspension, or termination. In particular, any content must not be unlawful, pornographic, sexually explicit, obscene, defamatory, hate-inciting, or otherwise offensive to public morals or accepted community standards. ClueMart reserves the right to reject, remove, or disable such content at any time and without notice. The removal or restriction of content does not constitute a legal determination or admission of unlawfulness. Where appropriate, ClueMart may reinstate content if concerns are resolved.

ClueMart may become aware of allegedly unlawful or inappropriate content through user reports, automated tools, third-party notifications, or other reasonable means. In non-authority cases, ClueMart will take reasonable action within a reasonable timeframe, having regard to the nature of the content and available information. The exercise of content moderation discretion does not create a duty to remove all reported content. ClueMart does not act as a publisher or editor of user-generated or advertising content. Content must not breach the Harmful Digital Communications Act 2015.

6.1. Annual Subscription Agreement

An annual subscription means a binding commitment to ClueMart services for a period of twelve (12) months. By choosing this option, you agree to maintain your subscription for the full 12-month term. You may choose to pay monthly or in one upfront payment; however, selecting the monthly payment option does not alter your obligation to pay for the entire 12-month term.

If you cancel your annual subscription before the end of the 12-month period, any discounts applied under the annual subscription will be revoked. The months already used will be recalculated at the standard monthly rate, and the resulting difference must be paid in full. Early cancellation does not release you from the obligation to pay the remaining balance for the contracted period.

6.2. Debt Recovery

Where any fees, subscriptions, or other amounts remain unpaid after the due date, ClueMart may charge reasonable interest on the overdue amount and recover any reasonable costs incurred in connection with debt recovery, including legal fees and collection agency costs, to the extent permitted by law.

6.3. Cancellation and Payment Structure

7.1. Market-related Payments:

• These are negotiated between Market Organisers and Stallholders
• Include stall fees, event participation costs, or private arrangements
• ClueMart does not process or control these transactions
• Disputes must be resolved directly between the two parties

7.2. ClueMart Services Payments

• Include subscriptions, advertising, featured listings, and promotional tools
• Processed securely via Stripe (a third-party payment provider)
• ClueMart does not store or access full credit card or bank information
• Users are encouraged to review billing terms, renewals, and refund eligibility on the Pricing page

9.1. We reserve the right to suspend or permanently terminate accounts in cases of:

• Repeated policy violations
• Fraud, abuse, or illegal conduct
• Serious harm caused to other users or ClueMart systems

Users may voluntarily delete their accounts at any time by contacting support or using the Delete my Account option in the ClueMart app. Data deletion requests are handled per our Privacy Policy and applicable law.

9.2. Suspension and Termination at ClueMart’s Discretion

ClueMart reserves the right, at its sole discretion, to suspend, restrict, or terminate a User’s access to the Platform, in whole or in part, at any time, where ClueMart reasonably determines that the User’s conduct, activity, or continued participation:

• is commercially unacceptable, abusive, hostile, disruptive, or damaging to the integrity of the Platform or its community;
• poses a reputational risk to ClueMart or other Users;
• results in a disproportionate operational or support burden; or
• is otherwise inconsistent with the legitimate business interests of ClueMart.

9.3. Non-Payment and Access Restriction

Where a User fails to pay any fees, subscriptions, or charges when due, ClueMart may, without liability or obligation to compensate, suspend or restrict the User’s access to paid or unpaid features of the Platform until full payment is received. Continued non-payment may result in termination of the User’s account.

9.4. No Compensation

To the maximum extent permitted by law, no suspension, restriction, or termination of access under these Terms shall give rise to any right to compensation, refund, loss of profits, or goodwill claims against ClueMart.

9.5. Platform Availability and Discontinuation

ClueMart may modify, suspend, or discontinue the Platform or any part of its services at any time. Users acknowledge that continued availability of the Platform is not guaranteed, and no compensation shall be payable for any such modification, suspension, or discontinuation, to the extent permitted by law.

11.1. ClueMart is provided 'as is' and 'as available'. We do not guarantee:

• Continuous, uninterrupted service
• That content is accurate, complete, or verified
• That all users or listings are authentic

Users are responsible for performing their own due diligence when engaging with others.

11.2. No Waiver

Any failure or delay by ClueMart to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.